EBSCO Ideas Portal
This Ideas Portal enables you to share any ideas you have for GOBI, ECM or Mosaic, as well as vote and comment on any submitted ideas.
This Ideas Portal enables you to share any ideas you have for GOBI, ECM or Mosaic, as well as vote and comment on any submitted ideas.
See ER 3517721: Create a portal to add new ER's and vote for the existing ones
"The Gobi division of EBSCO has this excellent Ideas Portal - https://ebscobooks.ideas.aha.io/
My request is that EBSCO Information Services also uses this portal - either mixed in with that one, or another instance for this unit, and put all of the open Enhancement Requests in there and allow us to add new ones and vote on existing ones just like we can with that Gobi Portal.
There's too much going on with New UI and feature migrations that are being treated as enhancement requests for us customers to know what we should know about.
Also it will save your staff a lot of time. In the last week, I've submitted several enhancement requests regarding NewUI only to be told there was already one for the same issue and that I've been ""joined"" to it. Your staff wouldn't have had to deal with that case if I could have found it myself in a Portal and just added my Vote to it. It also would have saved me the time of writing up the whole description and submitting the new case about something you already knew about from another customer."
If an institution shares ERs or SIs on the EDS listserv and customers see it, they can be added to the ER/SI. Unfortunately, though, there currently is no list of them for the customer to see. We do have an open enhancement request for an ER portal. You can add your institution to ER 3517721: Create a portal to add new ER's and vote for the existing ones.
I agree that EBSCO and its customers would benefit from displaying enhancement requests in one location. This is an enterprise suggestion that is outside the scope of Aha, but I've passed it along to customer support. They have a couple of ideas that they are running down in terms of how best to see enhancement requests and submit them; I will post here what they report back to me.